Shipping policy

Last updated: 28 August 2026

MG AutoTech supplies physical goods, performs workshop and send-in services, and may provide separate digital file services. The route that applies to your order is stated on the product page, at checkout or in our written confirmation.

1. Physical goods

Available destinations, shipping methods, charges and estimated dispatch or delivery periods are shown before the order is placed. An estimate is not a guaranteed delivery date unless expressly confirmed as such.

When tracking is available, it is sent to the contact details provided with the order.

2. Send-in services: your shipment to MG AutoTech

A send-in service requires you to send the component identified in the product description or our written confirmation. Do not send a component until you have placed the correct order or received our compatibility approval and send-in instructions.

The applicable address, required parcel contents and order reference are provided with the product or order instructions. Whether MG AutoTech provides a label or whether you arrange and pay for the inbound shipment is shown before the order or confirmed in writing. Package the component appropriately and use a trackable and, where appropriate, insured service. Mandatory statutory rules on transport risk remain unaffected.

3. Receipt, inspection and processing

Service processing begins only after the required component and mandatory order information have arrived and after any legally required consent to an early start has been obtained. The expected processing period is product-specific and is shown or confirmed before the order. It can change if the component is damaged, incomplete, incompatible, previously modified or requires work outside the agreed scope.

If additional paid work, parts or a changed scope are required, we request your approval before carrying out that additional work.

4. Return shipment after a send-in service

After completion, or if the agreed service cannot be carried out, the customer-owned component is returned using the method and at the charge shown at checkout or otherwise confirmed before the order. Tracking is supplied when available. Any different arrangement is agreed with you first.

5. Digital file services

A product expressly described as a digital file service is delivered electronically and does not require a physical shipment. The file format, submission method, scope and expected processing period are stated on the relevant product page or in the written confirmation. A physical send-in service is not converted into a digital service merely because data is exchanged electronically.

6. Customs and import charges

For shipments crossing a customs border, import duties, taxes, carrier charges or customs processing can apply. Any charge collected by MG AutoTech is shown before the order. Charges imposed directly by an authority or carrier can be payable by the recipient unless expressly agreed otherwise.

7. Delay, loss or transport damage

If a shipment is materially delayed, lost or visibly damaged, contact info@mgautotech.de promptly with the order number and available tracking or photographs. We assist with the carrier process and provide the remedy required by applicable law. Nothing in this policy limits mandatory consumer rights.