Refund policy

Last updated: 28 August 2026

This policy explains statutory consumer withdrawal rights and how MG AutoTech handles returns, cancellations and refunds. It does not restrict mandatory rights, including rights where goods or services are defective.

1. Statutory right of withdrawal

Consumers generally have the right to withdraw from an eligible distance contract within 14 days without giving a reason. For services, the period generally starts when the contract is concluded. For goods, it generally starts when the consumer, or a designated third party other than the carrier, receives the goods; special start dates can apply to split or recurring deliveries.

To exercise the right, submit an unambiguous statement before the period expires. You can use our self-service withdrawal route at Vertrag widerrufen / Withdraw contract or contact:

MG AutoTech, Melih Gökkaya, Böckinger Straße 32, 70437 Stuttgart, Germany
Email: info@mgautotech.de

2. Effects of withdrawal

If you validly withdraw, we reimburse the payments that must be reimbursed by law, including the cost of our least expensive standard delivery where applicable, no later than 14 days after receiving the withdrawal notice. We use the original payment method unless another method is expressly agreed without cost to you.

For returned goods, we may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever occurs first, unless we offered to collect them. Goods must be sent back no later than 14 days after the withdrawal notice.

You bear the direct cost of returning goods where this was disclosed before the contract, unless we agreed to bear it or the law requires otherwise. You are liable for diminished value only where it results from handling beyond what was necessary to establish the nature, characteristics and functioning of the goods. We do not impose a blanket restocking fee for exercising a statutory withdrawal right.

3. Send-in services and early performance

Sending a component, VIN, part number, fault code or file does not by itself remove a statutory withdrawal right.

If you ask us to begin a paid service before the 14-day period ends, we request the legally required express instruction and acknowledgement. If you withdraw after work has begun, proportionate compensation for the service actually supplied up to withdrawal can apply only where the statutory requirements are met and you were properly informed.

For a paid service, the withdrawal right expires upon full performance only where, before performance began, you expressly agreed to an early start and acknowledged that the right would expire upon full performance.

If a send-in service is cancelled or withdrawn from while we hold your component, the return method and any lawful return charge are handled under the order information, our Shipping Policy and mandatory law.

4. Digital services and digital content

Electronic delivery does not automatically exclude the withdrawal right. If an offer is legally a service, the service rules above apply. For paid digital content not supplied on a tangible medium, the withdrawal right may expire when performance begins only after the required express consent, acknowledgement and contract confirmation have been provided.

5. Statutory exceptions

The withdrawal right does not apply, or may expire early, only where the conditions of a statutory exception are met. This can include non-prefabricated goods made according to an individual consumer choice or goods clearly personalised. An applicable exception is identified before the order. Vehicle data or a customer file alone does not create a blanket exclusion for every product or service.

6. Faulty goods or services

If a product or service is faulty, incomplete or not as agreed, contact info@mgautotech.de with the order number and a description of the issue. Statutory rights remain unaffected. Please contact us before sending a suspected defective item so we can provide safe packing instructions; prior approval is not a condition for exercising a statutory right.

7. Electronic withdrawal and cancellation requests

Use the permanently accessible Vertrag widerrufen / Withdraw contract link, sign in with the email used for the order, select the relevant order and submit the available return or cancellation request. Shopify sends the electronic request confirmation through the customer-account workflow. This additional route does not restrict your right to withdraw using another unambiguous statement, including email.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: MG AutoTech, Melih Gökkaya, Böckinger Straße 32, 70437 Stuttgart, Germany — info@mgautotech.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / provision of the following service (*):

________________________________________

Ordered on (*) / received on (*): ____________________

Name of consumer(s): ______________________________

Address of consumer(s): ____________________________

Signature of consumer(s), only for paper notices: ____________________

Date: ____________________

(*) Delete as appropriate.